We aim to make our customer experience the best it can be and we back that up with our return policies. While we strive to put out quality products on a consistent basis, we also understand mistakes can happen.
To make your return as easy as possible, we offer free return shipping on certain items covered by a limited warranty.
Cut and Couple has a 15 day satisfaction guarantee. If you have found there to be an error on our part and you are not 100% satisfied with your purchase, just contact us within 15 days from when you receive your product and we will begin working towards resolving your issue by way of refund or an agreed upon replacement. We DO NOT accept return of assemblies and cut lengths due to customer error. Please keep your proof of purchase.
If you have found Cut and Couple to be responsible for errors with your order, contact customer service at 1-866-841-8851 for a Return Merchandise Authorization (RMA) Number and to discuss either a replacement or refund. Any product you return must be unused and in the same condition as when you received it, preferably in the original packaging as well. There will be a 25% restocking fee on bulk products.
Please bring your returnable items to your local UPS store, call 1-800-742-6877 to schedule a pick-up, or drop off in-person at either of our Dayton, OH or Kennesaw, GA locations (see map). Cut and Couple will pay for return shipping when we are at fault, otherwise the customer is responsible for return shipping payment.
Upon receiving your return, the item(s) will be inspected and you will be notified of your return status.
If the inspected item(s) is/are unused and either incorrectly assembled, damaged or otherwise defective due to Cut and Couple’s doing, a refund or replacement will be immediately issued. If a refund is agreed upon, you will receive the credit within a certain amount of days depending upon your card issuer’s policies.
Please address your return to:
CUT AND COUPLE
2611 Thunderhawk Court
Dayton, OH 45414
If you have any questions concerning your return or our return process, please call our customer service department at (866) 641-8851, email firstname.lastname@example.org or click on the orange chat icon located in the lower right corner of any page to speak with a representative (M-F 8-5 EST). Please have your Order Number ready.